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Research & Consultancies

Research & Consultancies

Chairman

Prof. John Bowen

Prof. John Bowen is a co-author of Marketing for Hospitality and Tourism, the leading hospitality-marketing textbook in the world currently published in nine languages; three-time recipient of CHRIE's (Council on Hotel, Restaurant and Institutional Education) W. Bradford Wiley Memorial Research Award in recognition of a superior research publication. He also received CHRIE’s John Wiley & Sons Lifetime Research Achievement Award. His industry experience was in the food & beverage sector, including owner/operator for 15 years of Theodore Zinck's in downtown Dallas. He has served as a member of the faculty at Bond University in Australia, University of Nevada, Las Vegas as well as Hilton College where he served as an assistant professor from 1980 to 1990 before becoming dean in 2003. He has presented marketing courses and seminars around the world and published more than 100 articles on marketing.

Prof. John Bowen

Professor
Conrad N. Hilton College of Hotel and Restaurant Management,
University of Houston

Members

Prof. Billy Bai

Prof. Billy Bai’s current research focuses on hospitality and tourism marketing. Prof. Bai’s work has appeared in top-tier hospitality and tourism journals and won several research awards. He serves on editorial boards of several reputable journals and reviews for journals and conferences. From workshops to panel discussions to keynote speeches for hospitality and tourism organisations, Prof. Bai actively contributes to the hospitality and tourism profession. He has been listed in Who’s Who in America since 2010. Due to his outstanding accomplishments, Prof. Bai received the John Wiley & Sons Lifetime Research Achievement Award in 2015.

Prof. Billy Bai

Professor and Associate Dean of Research and Graduate Programs
University of Nevada, Las Vegas

Prof. Dimitrios Buhalis

Prof. Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is the Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University in England. In 2018 Bournemouth University was ranked 8th in the QS World University Rankings for Hospitality & Leisure Management. He is also an Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members and the Editor in Chief of the most established Journal in Tourism: Tourism Review, now and SSCI Journal in its 74th volume. Prof. Buhalis is a Founding Member and past President (2010-2014) of the International Federation for Information Technologies in Travel and Tourism (IFITT). Prof. Buhalis’ work is referenced widely, being the 3rd most cited for tourism and 1st most cited for hospitality 18th on strategy and 30th in Marketing on Google Scholar with more than 33500 citations and h-index 79. Prof. Buhalis current research focus includes: Real Time and NownessSmart Tourism and Smart HospitalitySocial Media Context and Mobile Marketing (SoCoMo)Augmented Reality, Technology enhanced Experience Management and PersonalisationReputation and Social Media StrategiesAccessibility and Special Diet (Alergens) Tourism. He is a renown international speaker and frequently delivers keynote presentations, speeches, seminars and workshops in both academic and professional conferences globally. He has close collaborations with industry, governments and international organisations worldwide. Prof. Buhalis is an inspirational forward thinker that undertakes cutting edge research, develops innovations and makes a major impact to global society. For more information, books, articles and presentations see www.buhalis.com.

Prof. Dimitrios Buhalis

Head of Department of Tourism and Hospitality
Bournemouth University

Mr Steve Hood

Mr Steve Hood is Senior Vice President of Research for STR.  He has been with STR for 23 years and was involved in the original development of the STAR program utilized by nearly 65,000 hotels and almost all hotel companies around the world.  Mr Hood is the Founding Director of the SHARE Centre, STR’s program to support hospitality and tourism schools with nearly 900 members from 75 different countries.  The STR SHARE Centre provides hospitality and tourism data for research and for use in the classroom as well as related resources including training programs, student competitions and certifications.  Mr Hood serves on advisory boards and as an honorary professor for leading schools, including Cornell, Penn State, Virginia Tech, University of Delaware, Colorado State, Ecole Hoteliere de Lausanne and The Hong Kong Polytechnic University.  Mr Hood has been recognized with the ICHRIE Industry Recognition Award, the EuroCHRIE Nestle Pro Gastronomia Award and by the Hotel Schools of Distinction for his commitment to hospitality and tourism education.

Mr Steve Hood

Senior Vice President of Research
STR

Mr Anthony Lau

Mr Anthony Lau severed as Executive Director of the Hong Kong Tourism Board (HKTB) from 2007 to 2019, with the responsibility for managing the global operations of the HKTB and leading the marketing of Hong Kong as one of the world’s premier destinations for business and leisure travellers.

During his time with HKTB, Mr Lau spearheaded the development of the HKTB’s strategic direction, guiding the organisation to respond to emerging tourism trends with creative strategies and campaigns, and strengthening partnerships with different stakeholders. Working closely with the Tourism Commission of the Hong Kong SAR Government, the Travel Industry Council of Hong Kong, and members of tourism-related sectors and organisations, Mr Lau oversees the development and promotion of the Hong Kong tourism brand to visitors from around the world.

Mr Lau also serves on a number of tourism-related organisations, including the Board of the Pacific Asia Travel Association, the Advisory Committee on Travel Agents and the Advisory Committee on Cruise Industry. In addition, he is a director of the Hong Kong-Taiwan Economic and Cultural Cooperation and Promotion Council, an executive committee member of the Hong Kong Arts Festival Society, and a member of the Advisory Board of PMQ.

Mr Lau has substantial experience in international sales and marketing, as well as management skills. He began his career in Hong Kong with Philip Morris International in the 1980s and worked his way through the ranks to become a member of the management team. Mr Lau also worked in other markets in Asia Pacific besides Hong Kong, including Indonesia, Taiwan and Singapore.

Mr Anthony Lau

Former Executive Director
Hong Kong Tourism Board

Dr James Mabey

Dr James Mabey holds degrees from the United States, Thailand, Dubai, and China including an MBA, Law Degree, and a Doctorate Degree in Hospitality and Tourism Management from The Hong Kong Polytechnic University. Dr Mabey has lived in Asia since 1999, and has over a decade of business consulting and real-estate development experience in the region. He speaks Mandarin, Thai, Laotian, and Spanish. Prior to joining Standard International, Dr Mabey previously held key positions as, Chief Operating Officer Antaeus Group (Hospitality and Real Estate), Interim Chief Development Officer and Senior Vice President of Development – Asia Pacific, for Jumeirah Group, Senior Director of Development for Marco Polo Hotels, and Director of Development for Jumeirah Private Island, Phuket, as well as China Operations and Development Manager for the International Resort Development Group. He also served as Economic and Tourism Development Advisor to the Thailand Ministry of the Interior, and Phuket Governor’s Office from 2005 to 2011.

Dr Mabey is a frequent speaker at industry and academic conferences, and guest lecturer at universities throughout Asia Pacific. He is also Associate Professor of Hotel Development and Strategy with the Emirates Academy of Hospitality Management. Dr Mabey serves on the Board of Directors for the Iswara Dewata Group in Jakarta, and the Industry Advisory Committee of The Hong Kong Polytechnic University’s School of Hotel and Tourism Management. Dr Mabey was the recipient of the Pacific Asia Travel Association (PATA) Face of the Future 2013 award. In 2018, at the ALIS Wall Street Journal roundtable, he was named by Hotels Magazine one of the top 20 global hotel executives under 40 years-old.

Dr James Mabey

Chief International Business Officer, Managing Director Asia and Middle East at Standard International, LLC

Prof. Bruce Tracey

Prof. Bruce Tracey has taught courses in human resources management for undergraduate, graduate, and professional audiences throughout North America, Europe, the Middle East, Africa, and Asia, and he has won several awards for his efforts. He has conducted research on a wide range of strategic and operational-level HR topics, including the roles and relevance of HR flexibility, impact of training initiatives on individual and firm performance, employee turnover, employment law, and leadership.

Prof. Tracey has presented his work at numerous regional, national, and international conferences, and his research has been published in many of the top-tier discipline and applied outlets, including the Journal of Applied Psychology, Personnel Psychology, Journal of Management, Organisational Research Methods, Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law.

Prof. Tracey's sponsors for research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, Marriott International, Mövenpick Hotels and Resorts, Wynn Resorts, Hillstone Restaurant Group, and Uno Chicago Grill, and he has been cited in the New York Times, USA Today, Fast Company, and the Orlando Sentinel, among other popular press outlets.

Prof. Bruce Tracey

Professor
School of Hotel Administration, SC Johnson College of Business,
Cornell University