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Industry & Alumni

Industry & Alumni

Dr Ada Lo
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Dr Ada Lo received her Bachelor's and Master's degrees in Hotel Administration from Cornell University, and her PhD degree from the Oklahoma State University, USA.

Dr Lo is an Associate Professor at the School of Hotel and Tourism Management of The Hong Kong Polytechnic University. She has taught undergraduate and post-graduate courses in the areas of marketing, consumer behavior in travel and tourism, customer relationship management, strategic management, and research methods. Her research interests fall in the areas of tourists’ behavior, customer relationship management, tourists’ shopping and spa experiences, and sustainable dinning choices.

She also holds the professional qualifications of Certified Hospitality Educator Trainer granted by the Education Institute of the American Hotel & Lodging Association and trainer for the Certification in Hotel Industry Analytics.

Over the years, she has worked with hospitality companies (including hotel, airline, restaurant, property management company, private club, bank, and hospital) on consultancy projects and executive training programs; and education institutions on teachers' training.

Dr Ada Lo
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Prof Basak Denizci Guillet
Professor of Revenue Management
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Prof Basak Denizci Guillet received a B.S. degree in tourism and hotel management from Bilkent University, a M.S. degree in hotel administration from the University of Massachusetts, Amherst, and a Ph.D. degree in hospitality management from the Pennsylvania State University. She is the recipient of 2012 President's Award for Excellent Performance and Achievement in Teaching, 2013 School of Hotel & Tourism Management Award for Research Excellence and 2015 School of Hotel & Tourism Management Award for Service Excellence.

Her core research interest lies in customer reactions to revenue management practices in the hospitality industry. Her peripheral research interests are women leadership and hospitality financial management. She has more than 77 refereed journal publications. She regularly delivers workshops and training programs on strategic decision making from a hospitality revenue management perspective to hotel executives in South East Asia.

She is an editorial board member of the International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Journal of Revenue and Pricing Management, Cornell Hospitality Quarterly, Journal of Hospitality and Tourism Administration, Anatolia and European Journal of Tourism Research. Prior to her appointment at The Hong Kong Polytechnic University, she worked at University of South Carolina as an assistant professor.

Prof Basak Denizci Guillet
Professor of Revenue Management
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Professor Brian King
Associate Dean and Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Professor Brian King is Associate Dean in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University. He has been involved in the tourism field for over 30 years and was previously at Victoria University, Melbourne including as Pro Vice-Chancellor (Industry & Community) and Head of the School of Hospitality, Tourism & Marketing. At Victoria University, he spent three years leading an institution-wide transformation process which received a President’s Recognition for Excellence Award. He holds a PhD from Monash University, Australia.

Originally from Scotland, he has research expertise in tourism marketing with an emphasis on cultural dimensions and emerging Asia-Pacific markets, particularly China. He has written or edited several books on resorts, tourism marketing, VFR travel and tourism in the Asia-Pacific Region. His books Tourism in Development: Reflective Essays and Leading Asia’s Tourism and Hospitality sector: Boardroom Perspectives will be published in 2020. He is founder and joint editor-in-chief of the journal Tourism, Culture and Communication. He has held current or previous visiting professorships in Italy, Fiji, the USA and Scotland, UK. He has engaged in strategic consulting projects for international agencies on tourism human resource development and marketing. He is committed to strengthening relationships between the tourism industry and education. His industry experience includes manager and/or director roles in airlines (Qantas), tour operations (Wigwam International), destination management (Destination Melbourne), cruise operations (Ocean Spirit Cruises) and hotels (Tourism & Leisure Corporation). He is a Fellow of the International Academy for the Study of Tourism (IAST) and the International Association of China Tourism Studies (IACTS). He is chair of assessment and accreditation at the International Centre of Excellence for Tourism and Hospitality Education (THE-ICE). He is a regular media presenter on tourism related issues. In addition to his academic interests he plays in a classical orchestra and has a long-standing enthusiasm for languages.

Professor Brian King
Associate Dean and Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Dan Wang
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Dan Wang is currently an Associate Professor in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University. Her research focuses on the impact of mobile Internet on tourists and organizations in tourism and hospitality field, information technology based service innovation, and IT strategy in hospitality firms. She has published more than 40 peer-reviewed journal articles, conference papers, and book chapters. Dr Dan Wang has extensive experience in delivering courses and executive level training sessions regarding information technology and innovation in tourism and hospitality. She also provides consulting services for ICT innovation strategies in tourism and hospitality industry. Dr Dan Wang currently serves in the editorial board of Journal of Information Technology and Tourism.

Dr Dan Wang began her career in academia as part-time instructor of Tourism and Hospitality Management at Temple University in the United States since 2010, and she moved to the Hong Kong Polytechnic University in 2012. During 2008 to 2012, Dr. Wang worked in the National Laboratory for Tourism & eCommerce (NLTeC) as co-investigator for several research projects cooperating with U.S. Travel Association (USTA). She gained experience in the projects related with information technology and travel information service, mobile marketing in tourism and hospitality, and the impact of new media on tourist behaviour.

Dr Dan Wang
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Deniz Kucukusta
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Dr Deniz Kucukusta is an Associate Professor at the School of Hotel and Tourism Management in the Hong Kong Polytechnic University.

She holds MSc and PhD degrees on Tourism and Hotel Management. Prior to her academic career, Dr Kucukusta spent several years working in the hotel and travel industry. After her PhD, she worked as a post-doctoral research associate at School of Hotel and Tourism Management of the Hong Kong Polytechnic University.

Her academic research interests are strategic management, human resources management in the hospitality industry, and health and wellness tourism. She published her work in top tier academic journals including International Journal of Hospitality Management, Tourism Management, Journal of Travel and Tourism Marketing, and International Journal of Tourism Research, etc. She teaches graduate level subjects including Design for Hospitality, and Managing Human Resources in Hospitality and Tourism Industry.

Dr Deniz Kucukusta
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Harah Chon
Lecturer, MA Design
School of Design Communication
LASALLE College of the Arts

Dr Harah Chon is a Korean-American design practitioner, researcher and educator. She is currently Lecturer-in-Charge of the MA Design Programme at LASALLE College of the Arts in Singapore.

Harah began her professional career in New York as a fashion designer at Ralph Lauren before pursuing postgraduate studies in Hong Kong. She holds a PhD in Design Epistemology, which examined the ontological structures of knowledge representation to produce a culture-based taxonomy of design knowledge. The research framework of her PhD thesis was published as a book chapter in The Routledge Companion to Design Research.

Harah’s current research activities focus on design theory and philosophy across the themes of collaborative design frameworks, disruptive approaches to interdisciplinary design, intangible culture and heritage, and knowledge transference. She advocates the furthering of discourses on design and cultural sustainability, social design, and design knowledge.

Dr Chon is a graduate of Parsons School of Design (BFA) and The Hong Kong Polytechnic University’s (MBA, PhD).

Dr Harah Chon
Lecturer, MA Design
School of Design Communication
LASALLE College of the Arts

Dr Jennifer Cronin
President
Wharf Hotels

An Australian, Dr Cronin was appointed President of Wharf Hotels (formerly Marco Polo Hotels) in February 2016, after serving as Vice President Sales & Marketing from 2014. Previously, she held various senior marketing and operational positions in leading international hotel groups including Hyatt International, Ritz-Carlton and Dusit International.

Her initial remit at Wharf Hotels was to launch the new luxury hotel brand, Niccolo and open the first of the luxury portfolio, Niccolo Chengdu in 2015. The brand has been internationally acclaimed and has set the benchmark for the 2017 and 2018 openings in Chongqing and Changsha respectively, with Niccolo Suzhou to follow in 2021. The opening of the Hong Kong flagship property in 2018 in the conservation project, The Murray, a Niccolo Hotel, has already gained global recognition for this iconic landmark building.

Dedicated to spearheading new initiatives and strategic developments through transformational leadership has further strengthened the Niccolo and Marco Polo brands, reinforcing the group as one of the leading regional players in the hospitality industry.

Jennifer graduated with a Doctorate of Philosophy in 2016 from Bond University based on her PhD research, titled “Empowering Readiness; influencing crisis management success outcomes”. She was awarded the 2013 Australian Postgraduate Award, conferred by the Commonwealth’s Department of Innovation, Industry, Science & Research. Jennifer was also conferred Bond’s most prestigious alumni accolade; the Robert Stable Alumni Medal, for her exceptional achievement in bridging academia and industry. 2016 culminated with Jennifer also receiving the 2016 APAC BMW Corporate Hotelier of the Year Award. She also won the ACI Singapore 2017 Mentor of the Year Award, the Australia China Alumni Association’s 2018 Award for Corporate Achievement, APacCHRIE Lifetime Achievement Award 2019 and 2019 Griffith Business School Outstanding Alumnus Award. Jennifer is also a graduate of Griffith University’s School of Modern Asian Studies with a Bachelor of Arts, majoring in Japanese and economics.

Her commitment to professional development and supporting future hoteliers is evidenced with her appointment to Chairperson of Hong Kong Polytechnic University’s Industry Advisory Committee for the School of Hotel and Tourism Management, as well as Griffith University’s, (Hong Kong) Industry Committee and the Advisory Board of Bond Business School, Bond University and their HK Alumni Committee.

Chairman of Hong Kong Heritage Tourism Brands and member of Hong Kong Tourism Recovery Industry Task Force for the Hong Kong Tourism Board.

Dr Jennifer Cronin
President
Wharf Hotels

Mr Jonathan Glover
Instructor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Jonathan has taught at Higher Diploma and Degree levels, specializing in both Food & Beverage Service and Culinary Operations in the UK with Leeds Beckett University in Hong Kong with The Vocation Training Council (VTC) and now with Hong Kong Polytechnic University.

Jonathan has founded numerous Food & Beverage related businesses in Hong Kong including Pacific Gourmet, a chain of 3 delicatessens and butchers shops and a busy online store. He also founded The Butchers Club which quickly expanded into 20+ outlets across 4 countries including restaurants, retail stores, online stores and private kitchens. The company employed over 400 staff has restaurants listed in the Michelin Guide. Jonathan exited the business in 2018.

Jonathan has presented at TedX events and at Hong Kong Marketing Society events, his company was awarded best Small Medium Business (SME) award for Hong Kong in 2016.

Academic Qualifications:

• PGCE (Huddersfield University) 1995
• BSC (hons) Hospitality Management (Leeds Metroplolitan University)
• HND Hospitality Management (Leeds Metroplolitan University)

Mr Jonathan Glover
Instructor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Professor Kaye Chon
Dean and Chair Professor
Walter & Wendy Kwok Family Foundation Professor in
International Hospitality Management
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


A former hotel manager and tourism industry consultant, Professor Kaye Chon (Ph.D., CHE, FIH) is Dean, Chair Professor and Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management of the School of Hotel and Tourism Management at The Hong Kong Polytechnic University.

Under Dean Chon’s leadership, the School has arisen as one of the world’s leading institutions in hospitality and tourism management. The School is rated No. 1 in the world in the “Hospitality and Tourism Management” category according to ShanghaiRanking’s Global Ranking of Academic Subjects 2020, placed No. 1 globally in the “Commerce, Management, Tourism and Services” category in the University Ranking by Academic Performance in 2019/2020 and ranked No. 1 in the world in the “Hospitality, Leisure, Sport & Tourism” subject area by the CWUR Rankings by Subject 2017.

Dean Chon previously held academic positions at the University of Houston, University of Nevada, Las Vegas and Virginia Tech in the US.

He is a graduate of the University of Maryland (AA), Georgia State University (BSc), University of Nevada, Las Vegas (MSc), and Virginia Tech (Ph.D.).

A frequent speaker at international conferences, Dean Chon has published over 200 papers in international journals and professional publications and has authored or edited ten books. One of his co-authored books, Welcome to Hospitality: An Introduction has been adopted as a textbook in more than 100 hospitality education programmes world-wide. He is currently the Editor-in-Chief of the Journal of Travel & Tourism Marketing and the Asia Pacific Journal of Tourism Research.

In his university teaching that spans over 30 years, Dean Chon twice received “Teaching Excellence Award” and four times received “Research Excellence Award,” including the John Wiley & Sons Lifetime Research Award and Howard B. Meek Award from International CHRIE, Martin Oppermann Memorial Award from the International Society of Travel & Tourism Educators (ISTTE), Michael D. Olsen Award from the University of Delaware, and Founder’s Award from Purdue University and the University of South Carolina, all for his lifetime contribution to scholarship and research in tourism/hospitality. In 2003, he received the prestigious Fred Tibbitts Associates Hospitality Humanitarian Award from Fred Tibbitts and Associates of New York for his leadership and community services in global hospitality industry development. He was twice recognised by his alma mater Georgia State University, once in 2003 as the “Most Outstanding Alumni in 30 Years”, and then in 2014 as one of the honourees of the Robinson Global Business Alumni Award. He was honoured by the United Nations World Tourism Organisation (UNWTO) with the prestigious UNWTO Ulysses Prize 2011. In 2015, he was appointed Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management.

He has been listed in Who’s Who In The World.

Professor Kaye Chon
Dean and Chair Professor  
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Maxime Wang
Assistant Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Dr Maxime Wang received his PhD in Hospitality Administration from the University of Houston, United States, in 2019. Before joining the School of Hotel and Tourism Management at the Hong Kong Polytechnic University as Assistant Professor, he worked at the University of Houston as a Research Associate in the Office of Faculty Engagement and Development, Research Assistant and Instructor in the Conrad N. Hilton College of Hotel and Restaurant Management. His research goal is to help improve hospitality employees’ competence and individual well-being through the creation of a positive work environment. His research focuses on the error management, organizational culture, learning, leadership, employees’ emotions, service failure and recovery. His work is published in peer-reviewed journal articles including International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, and International Journal of Hospitality & Tourism Administration. He received the Best Paper Award at the West Federation CHRIE conference in 2018. Courses he taught include Human Resource Management, Leadership in the Hospitality Industry at the undergraduate level, Tourism geography at the undergraduate level, Meeting and Convention Management at both undergraduate and graduate levels. He is fluent in Mandarin, English, and French.

Dr Maxime Wang
Assistant Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Mr Patrick Yeung
Professor of Practice (Tourism Marketing)
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Mr Yeung is an alumnus of the University of Hong Kong holding two degrees, Master of Science, Engineering (ECOM), and Bachelor of Social Sciences. Mr Yeung has been a part time visiting lecturer of School of Hotel and Tourism Management (SHTM), The Hong Kong Polytechnic University since 2018 and also Professor of Practice since 2019.

After his graduation from The University of Hong Kong in 1980, Mr Yeung has joined The Swire Group as their Group Management Trainee which he stayed on for 37 years until his retirement in 2017.

During his 37 years, including 14 years in overseas, with the Group, Mr Yeung was with their Aviation business most of the time and held various senior management positions with both Cathay Pacific Airways and Dragonair. Mr Yeung also pioneered the starting of Cathay Pacific Holidays, a fully owned subsidiary of Cathay Pacific Airways in 1999. Mr Yeung has built solid commercial and operational managerial experience across Asia over his long career with The Swire Group.

Since his involvement with SHTM in 2018, Mr Yeung has been working with Dr Ada Lo (Associate Professor of SHTM) and assisting in lecturing Marketing and Strategy classes of various MSc programs.

Mr Patrick Yeung
Professor of Practice (Tourism Marketing)
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Pearl Lin
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Pearl Lin is the Associate Professor at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University. At heart, Pearl is a chef who delights in her strong connections with the professional and practical world where she received her formative experiences in our industry. Pearl has acted as the chief judge of a culinary competition run by the Council of Labour Affairs, Taiwan. Also, she has served as a judge and expert to represent Taiwan to attend International Abilympics Competition, and the Worldskills Competition in London, Korea and Bordeaux since 2008. Through her international culinary judge experience, Pearl was invited by TEDx Hong Kong to share my knowledge and expertise on the topic of Edible Ideas to the community in Hong Kong Convention and Exhibition Centre in Nov 2016. In addition, she was invited to share food and beverage knowledge with industry professional and educators in Turkey, Hong Kong, and China. Pearl has been able to combine her academic and professional career with her passion for culinary arts. She is the author of two cookbooks, as well as co-author of a cooking DVD series and several cook books.

She received her bachelor degree from The Culinary Institute of America (CIA), NY, USA in 2000 with a major in Culinary Arts Management. She also received ($8,000 USD) La cucina e cultura scholarship from Italian Trade Commission in 2001. During her study in CIA, she won two first places in a national tomato and turkey recipes contests and received $6,000 USD. In 2003, Pearl studied for her Master’s degree in Hospitality Management from the University of Brighton, England, after which she was a lecturer and taught several food and beverage courses in the Department of Hotel Management at Minghsin University of Science and Technology, Taiwan. In 2008, she received a $50,000USD scholarship from the Ministry of Education, Taiwan to undertake PhD. studies at The University of Strathclyde, Scotland from where she graduated in 2012.

Dr Pearl Lin
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

Dr Sangwon Park
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University


Before joining the School of Hotel and Tourism Management of The Hong Kong Polytechnic University as an Associate Professor in August 2017, Dr Sangwon Park was the Senior Lecturer and Deputy Head in Hospitality Management at the University of Surrey, UK.

Sangwon joined the University of Surrey as a Lecturer in the Hospitality and Food Management in 2011. He holds a Bachelor Degree about Tourism Management from South Korea and Master Degree in Hotel & Restaurant Management with Statistics minor from the University of Missouri, USA. Sangwon awarded PhD Degree from the Temple University, USA (Business Administration).

Sangwon has diverse professional work/project experiences. Recently, Sangwon has completed a number of tourism big data projects with Korea Tourism Organization and Jeju Tourism Organization, in order to identify travel flow patterns. He has also involved in four-year project with Madden Media (an advertising company located in Arizona, USA) to estimate the effectiveness of travel advertising on travellers’ behaviour. Sangwon has also worked with the U.S. Travel Association to examine American traveller’s use of the Internet and Social Media as a principal investigator.

Dr Sangwon Park
Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University